1. Introduction
Heliumtenna ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT device monitoring service.
2. Information We Collect
Account Information
When you register for Heliumtenna, we collect:
- Email address
- Password (encrypted and securely stored)
- Account creation timestamp
Device Information
To provide our monitoring service, we collect:
- Device names (user-defined)
- Device EUI (Extended Unique Identifier)
- Application EUI
- Device data received from Helium Network webhooks
- Payload data (decoded sensor readings)
- GPS coordinates (if provided by your devices)
- Gateway information (RSSI, SNR, hotspot data)
Integration Data
When you connect third-party services, we store:
- Telegram chat IDs (for Telegram notifications)
- Discord webhook URLs (for Discord notifications)
- Integration names (user-defined)
Usage Information
We automatically collect:
- Device activity logs and timestamps
- Notification delivery status
- Subscription status and payment information (via Creem.io)
- Trial period usage data
3. How We Use Your Information
We use collected information to:
- Provide and maintain our device monitoring service
- Send real-time notifications when your devices transmit data
- Process subscription payments through Creem.io
- Generate GPS maps showing device and gateway locations
- Process mapping codes to transform device data into readable messages
- Enforce trial period limits and subscription requirements
- Respond to support inquiries
- Improve and optimize our service
- Detect and prevent fraud or abuse
4. Data Sharing and Disclosure
Third-Party Services
We share data with third parties only as necessary:
- Telegram: Chat IDs and notification content when you enable Telegram integration
- Discord: Webhook URLs and notification content when you enable Discord integration
- Creem.io: Payment processing information for subscription management
- OpenStreetMap: GPS coordinates for generating location maps
Legal Requirements
We may disclose information if required by law, court order, or legal process, or to protect the rights, property, or safety of Heliumtenna, our users, or others.
5. Data Storage and Security
We implement security measures to protect your information:
- Passwords are encrypted using industry-standard hashing algorithms
- Data is stored in secure databases with access controls
- HTTPS encryption protects data in transit
- Webhook signatures verify authentic data sources
- Regular security audits and updates
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data as follows:
- Account information: Until you delete your account
- Device data: Indefinitely for historical reference
- GPS map images: Automatically deleted every 5 minutes
- Payment records: As required by financial regulations
- Support messages: Until resolved or as needed for legal purposes
7. Your Rights and Choices
You have the right to:
- Access: View your account, device, and integration data in the dashboard
- Modify: Edit device names, mapping codes, and integration settings
- Delete: Remove devices, integrations, or your entire account
- Export: Request a copy of your data by contacting support
- Opt-out: Unlink integrations to stop receiving notifications
8. GPS Data and Location Privacy
If your devices transmit GPS coordinates, we use this data to generate location maps. These maps are:
- Generated using OpenStreetMap's public API
- Stored temporarily as PNG images
- Automatically deleted every 5 minutes via scheduled cleanup
- Sent only to your configured notification channels
- Not shared with any parties except as necessary for map generation
9. Children's Privacy
Heliumtenna is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Cookies and Tracking
We use session cookies to maintain your login state. These cookies are essential for service functionality and are deleted when you log out or close your browser. We do not use tracking cookies or third-party analytics.
11. International Data Transfers
Your data may be processed and stored in different countries where our service infrastructure is located. By using Heliumtenna, you consent to the transfer of your information to these locations.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Third-Party Links
Our Service may contain links to external websites (e.g., Helium Console documentation, Telegram, Discord). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies.
14. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you via email within 72 hours of discovering the breach, along with information about the nature of the breach and steps we are taking to address it.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us through our Support Page.
16. Your Consent
By using Heliumtenna, you consent to the collection and use of information as described in this Privacy Policy.